Using entities is a best practice to enhance the user experience in Copilot Studio. In this video, I explain what entities are, the different types, and how to create custom entities to better capture and store key phrases and words within your agents.

You’ll see how to incorporate custom entities into topics for improved data extraction and variable handling, making your Copilot agents smarter and more efficient. This is essential viewing for anyone building conversational AI solutions with Microsoft Copilot Studio.